Head of Technology Application

Built Specifically for

RatPack Travel

This interactive prototype demonstrates how I would architect your pricing engine, integrations, and automation systems. I believe in showing, not just telling.

ratpack.bernardadjei.com
Today's Bookings
24
+12% vs yesterday
Fleet Utilization
87%
Peak performance
Revenue
$12.4K
+8% this week
Booking TrendsLive
Scroll to explore
Why Me

The Experience I Bring

5+

Leading Software Projects

Building scalable solutions from startups to enterprise

Years
70%

Manual Work Reduced

Through automation and intelligent systems

Reduction
Full-Stack

JavaScript, Python, React

End-to-end development capabilities

Expertise
🚐Ready to revolutionize campervan bookings together

Live Analytics

Booking Dashboard

Real-time insights into fleet, bookings, and revenue performance

+12%

1,247

Total Bookings

+8%

$186,450

Revenue

89%

127/142

Active Vehicles

+5%

$892

Avg Booking Value

Revenue Trend

Last 7 days

$223,400

+18% vs last week

Bookings by Vehicle Type

Distribution this week

Recent Bookings

Latest customer reservations

Booking IDCustomerVehicleDatesAmountStatus
BK-2847Sarah MitchellHi-Top Camper
Jan 18-25
$1,247confirmed
BK-2846James ChenMotorhome
Jan 20-28
$2,134confirmed
BK-2845Emma Wilson2-Seater
Jan 19-22
$445pending
BK-2844Michael BrownHi-Top Camper
Jan 15-18
$892completed
BK-2843Lisa AndersonMotorhome
Jan 12-20
$1,890completed

Top Pickup Locations

By booking volume

1
Byron Bay
342
2
Sydney
287
3
Melbourne
234
4
Brisbane
198
Live data - Dashboard updates in real-time

Interactive Demo

Dynamic Pricing Engine

This is how I would approach building RatPack Rates. Select your options below and watch the price calculate in real-time with full transparency on pricing factors.

One-way trip - $150 relocation fee applies
7 days trip10% discount!
22 travelers
+$15/day for 1 additional traveler + $24/day liability coverage

Total Price

$1,775AUD

$254/day average over 7 days

You save $90 with duration discount!

Price Breakdown

Base Daily Rate

Hi-Top Camper @ $129/day

+$129/day

Peak Season (Summer)

+35% seasonal demand

+$45/day

Weekend Pickup

+10% for weekend pickup

+$13/day

Additional Travelers (1)

$15/day Γ— 1 extra person Γ— 7 days

+$105

Liability Reduction

$12/day Γ— 2 travelers Γ— 7 days

+$168

7+ Days Discount

10% off for 1+ week

$90

One-Way Fee

Byron Bay β†’ Sydney

+$150

High Demand Period

Popular dates - book soon!

+$133

Demo only - This would connect to your booking system

Real-time calculation - Prices update instantly as you change options

System Architecture

Seamless Integrations

Connect with booking platforms, payment gateways, and fleet management systems through a unified API layer. Real-time sync keeps everything in harmony.

External Systems
RatPack Integration Layer
Unified Data

All integrations go through a centralized API layer for consistency, security, and reliability

Stripe

Payments

Connected

Process payments, manage subscriptions, handle refunds

Last sync: 2 mins ago

Click to expand

Salesforce

CRM

Connected

Customer data, leads, booking history, communications

Last sync: 5 mins ago

Click to expand

Zendesk

Support

Connected

Customer tickets, live chat, help center, satisfaction tracking

Last sync: 1 min ago

Click to expand

Xero

Accounting

Syncing

Invoices, reconciliation, financial reporting, tax compliance

Last sync: Syncing...

Click to expand

Supplier API

Fleet

Connected

Real-time vehicle availability, pricing, and booking confirmations

Last sync: 30 secs ago

Click to expand

Google Cloud

Infrastructure

Connected

Hosting, databases, analytics, and AI/ML services

Last sync: Real-time

Click to expand

6

Active Integrations

99.9%

Uptime

2.4M

API Calls/Day

<50ms

Avg Response

Unified API layer - One codebase to manage all integrations

Workflow Automation

Intelligent Automation

End-to-end booking automation that eliminates manual work and delights customers. Watch a booking flow through all systems in under 30 seconds.

Customer Books

Customer submits booking on website

Instant

Payment Processed

Stripe charges card and creates invoice

< 2 seconds

CRM Updated

Salesforce contact created, booking logged

< 3 seconds

Supplier Notified

API confirms vehicle with supplier

< 5 seconds

Customer Confirmed

Email and SMS sent with all details

< 10 seconds

Before (Manual Process)

  • Manual data entry across 4 systems
  • 15-20 minutes per booking
  • Human errors and missed follow-ups
  • Delayed customer confirmations
  • Staff time wasted on repetitive tasks

After (Automated)

  • Single booking triggers all systems
  • Under 30 seconds total processing
  • Zero data entry errors
  • Instant customer confirmation
  • Staff focus on high-value work

70%

Reduction in manual work

30 sec

Average processing time

Zero

Data entry errors

24/7

Automated processing

Powered by custom API integrations with Stripe, Salesforce, Zendesk, and supplier systems

AI-Powered Support

Meet RatPack AI

An intelligent assistant that helps customers find their perfect campervan and helps staff work more efficiently. Powered by modern AI, trained on RatPack's knowledge base.

RatPack Assistant

Online
Customer View

G'day! πŸ‘‹ I'm your RatPack travel assistant. I can help you find the perfect campervan, answer questions about our vehicles, or help plan your road trip. What can I help you with today?

10:30 AM

98% confident

I'm planning a 2-week trip from Sydney to Byron Bay with my partner. What vehicle do you recommend?

10:31 AM

Great choice! The Sydney to Byron Bay coastal route is absolutely stunning! πŸ–οΈ For a 2-week trip with 2 people, I'd recommend our Hi-Top Camper: β€’ Comfortable for 2 people with standing room β€’ Includes kitchenette, fridge, and sleeping for 2 β€’ Great fuel economy for longer trips β€’ From $129/day (with your 2-week booking, you'll get 20% off!) The coastal route has amazing stops at Newcastle, Port Macquarie, Coffs Harbour, and plenty of beach camping spots. Would you like me to: 1. Check availability for your dates? 2. Show you the vehicle details? 3. Suggest an itinerary for your trip?

10:31 AM

96% confident

Yes, check availability for January 20-February 3

10:32 AM

Checking availability... βœ… Great news! We have 3 Hi-Top Campers available for Jan 20 - Feb 3! πŸ“… 15 days πŸ’° $1,548 total (20% multi-week discount applied!) πŸ“ Pickup: Sydney πŸ“ Dropoff: Byron Bay (or return to Sydney) I can hold this for 15 minutes while you decide. Want me to start the booking, or do you have any questions first?

10:32 AM

99% confident

Click a question to see the AI in action:

Live AI Analysis

Real-time
Customer Sentiment
Positive
Conversion Probability
78%High intent
Language Detected
English (AU)99%
Detected Intent
Booking inquiry92%
Price comparison45%
Support needed8%
AI Suggestion

Customer shows high booking intent. Recommend offering travel insurance add-on or camping guide PDF to increase order value.

1.2s

Avg Response

94

Conv. Score

AI for Operations

How RatPack AI assists the team behind the scenes

Instant Answers

Staff can ask questions about policies, vehicles, or procedures and get instant answers from the knowledge base

"What's the damage deposit for motorhomes?"

β†’ $2,500 bond, refunded within 7 business days

Booking Summaries

AI automatically summarizes customer conversations and booking details for quick handoffs

Customer wants Sydney→Byron Bay, Jan 20-Feb 3, Hi-Top, 2 pax

Smart Email Draft

Generate professional responses to customer inquiries in seconds

Anomaly Detection

AI flags unusual patterns - pricing errors, double bookings, or issues before they escalate

⚠️ Double booking detected for VH-2847

Real Impact

AI handles 95% of routine queries, freeing staff to focus on complex bookings and exceptional customer experiences.

24/7

Availability

AI never sleeps

< 2 sec

Response

Instant answers

95%

Resolution

Without staff help

8+

Languages

EN, DE, FR, JP, ZH, ES, IT, KO

Always

Learning

Improving daily

Built with modern AI APIs β€’ Trained on RatPack's knowledge base β€’ Secure & private β€’ Seamless handoff to humans

About This Project

Why I Built This

A prototype built specifically for RatPack Travel to demonstrate how I approach technology leadership, system design, and delivering solutions.

Bernard Adjei-Yeboah

Bernard Adjei-Yeboah

Software Engineer & Technology Leader

Sydney, Australia

Ready to relocate to Byron Bay

I'm a software engineer with over 5 years of experience building systems that transform how businesses operate. I specialize in taking manual, disconnected processes and turning them into streamlined, automated solutions that save time and eliminate errors.

I built this entire prototype specifically for RatPack because I'm genuinely excited about the opportunity. The combination of travel tech, a passionate small team, and the chance to own the entire technical stack is exactly what I'm looking for.

Byron Bay isn't just a job location for me - it's where I want to build my career long-term. I'm ready to relocate and fully commit to helping RatPack scale.

Why RatPack?

Travel tech is an exciting space with real problems to solve
Small team = real ownership and impact
Byron Bay is where I want to build my future
The technical challenges here are exactly what I love

Technical Skills

JavaScript/TypeScriptPythonReact & Next.jsNode.jsAPI DevelopmentStripe IntegrationSalesforceZendeskXeroWorkflow AutomationDatabase DesignCloud (AWS/GCP)

Professional Certifications

ACS Certified Professional

ICT Business Analyst β€’ Systems Analyst β€’ Software Engineer β€’ + 6 more accreditations

Let's Connect

I'd love to discuss how I can help RatPack scale. Let's grab a virtual coffee!

Let's Talk

This entire prototype was built from scratch specifically for RatPack. No templates, no shortcuts - just genuine enthusiasm for the opportunity.